Refund policy

Return/Refund Policy

Our Return Policy

Unless returned in it's original, unopened packaging all sales are final.

For hygienic and health reasons (viruses, pathogens, smoke, perfume, pet dander, dust mites, bed bugs, bacteria, etc., Dreams to Go™ does not offer exchanges or refunds on  pillows, pillow protectors, mattress protectors and sleepwear unless in the original package.

It is important to note that product warranties are still covered, as they are handled by the manufacturer. We are always happy to help with this process. If you have a warranty question or concern, please contact us.

On items that have not been delivered or picked up, please see our Refund Policy. 

Our Refund Process

If items have not left our store, or if you return an item in it's original package the “return” of items is easy.

If it hasn't been shipped or on it's return and inspection a credit will be applied by way of original payment whenever possible. If not possible, a cheque or e-transfer will be issued. Refund cheques are processed by our Accounting Department as quickly as possible and mailed directly to you.